Location based accident reporting solution is one of the features where Client was very specific about what he needed but required our expertise to make it technically possible.
The users who have reported breakdown or accident can see the location of drivers/mechanics who have accepted the help request and their distance from the affected location.
Locations will get updated automatically on the map so that the user who has reported can see the movement and bearing of mechanic/driver in real time. We have provided for high alert notifications of accidents/breakdowns to towing drivers while on the move.
The key to the app is its intuitive design for users to add accident details quickly.
The thought of creating this exciting new mobile app concept was a new and challenging idea for the Client. We educated the client about what it takes to create a great and effective app and charted out a complete plan for him.
The initial challenges were the missing essential requirements like RFP, Prototype/Mockups, and Features List.
The client is very cheerful by nature, and Intuz came in his good books in no time. We could receive Client's co-operation on our dedicated efforts from consulting, requirement gathering to preparing a detailed project plan following his stable vision and mission of the project.
Client fell in love with our transparent and consulting type presales process.
We created a blueprint of his ideas and presented as a project plan with potential value added suggestions. This practical plan helped the Client with decision making, and he immediately decided to screen out other vendors' proposals. He went a step ahead and showed the worth of our efforts by extending his budget to get started and to witness the documentation into implementation.
Our iOS and Android veterans developed two separate applications. One for the customers called ‘Tow Help Customer’ that generates accident reports with multiple pictures of the site and delivers to tow truck users. We developed the second application called ’Tow Truck Driver’ for tow truck drivers to be able to assist victims seeking roadside assistance.
The client had very explicit UI requirements. The UI had to be very slick and simple especially for Tow Drivers / Mechanics, as they have fat fingers.
Further, they should be able to access and navigate the app features quickly when driving. We have created the app for emergency situations and therefore, it had to be user-friendly and easy to navigate without the need of tutorials.
We started the app design process by sharing a simple questionnaire to understand Client’s vision. We contemplated on survey inputs and shared our thoughts and suggestions to have a simple yet top-notch design that stands out in the industry.
We presented the client with the design of app logo first and then prepared the app UI screens and the flow with the corresponding look and feel covering all the required features and functionalities.
On completion of app UI screen designs, we gave a comprehensive walkthrough of all the screens to the Client for us to start the development. The client confirmed at the very first glance as our designs surpassed his expectations.
For smooth project execution, we proceeded with the process of introducing our Project Manager (PM) and Project Management System (PMS) to Client. We keep all the project related information on a single platform for easy access and communication.
We conducted Regular weekly/bi-weekly calls with the Client on Skype/GoToMeeting where we discussed the progress of the project and any required discussions.
We followed our standard processes for project development. Upon Client sign off on the app designs, we moved on to the app development. Our experienced iOS and Android developers implemented the features and functionalities for Driver and Customer app as per the approved UI design.
Upon completion of development, our expert QA teams performed an internal review of the app where they tested the features against the agreed scope of work.
Upon internal QA check, we shared the builds of iOS and Android with Client for them to test to their satisfaction. The client endorsed that we had implemented the features and functionalities as per their visualization and expectations.
We prepared for the app launch phase confirming the app launch checklist for example screen shots, description, keywords, etc. and signed off the project. We submitted the app to the app stores to make it LIVE; the project then transitioned to the app support and maintenance phase.
The Client has since been marketing the app across multiple mediums post-launch on app stores. The app has been widely accepted by the target audience, having been featured and contacted by the Canadian Government to appreciate the concept of reporting accidents and breakdowns and receiving the Tow/Mechanic service and help on fingertips.
Startup based in Canada