((OTRS)) Community Edition
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((OTRS)) Community Edition

Category: Ticketing System

Version: 7.0.0

Last Updated: 2019-09-25

We Offer

Intuz offers web-based ticket and process management system to track issues named OTRS Stack on AWS

About ((OTRS)) Community Edition Stack

((OTRS)) Community Edition is an open-source web-based bug tracking system which is written in Pearl to assist IT service management, Help desk and client services. The lightweight solution is available with large set of features.

Key Features of ((OTRS)) Community Edition Stack

  • Intuz ((OTRS)) Community Edition is a pre-configured, ready to run image for running OTRS on Amazon EC2
  • It reduce costs and improve satisfaction by structuring customer service communication
  • ((OTRS)) Community Edition also provides Password recovery, Snapshot, Webmin and Update Management scripts

((OTRS)) Community Edition Paid Stack

Intuz ((OTRS)) Community Edition has apache2, mysql, php, phpmyadmin, webmin, OTRS and scripts which make it easy for you to use OTRS.

Included With Application

Flexible, modern and secure bug ticket raising system – OTRS community edition to ease your project management

Details

Details

How To

How To

Resources

Resources

Accessing ((OTRS)) Community Edition

URL: http://instance-public-ipv4/otrs/index.pl

Username: root@localhost

Password: “instance-id”

Accessing phpMyadmin

URL: http://instance-public-ipv4/phpmyadmin

Username: root

Password: “instance-id”

Access Webmin

URL: http://instance-public-ipv4:8000

Username: admin

Password: “instance-id”

Instance Login

  1. Shell/Terminal

    - sudo chmod 400 "yourpemkeyname.pem"

    - ssh -i "yourpemkeyname.pem"ubuntu@yourinstanceip

  2. MySQL Terminal Login

    - mysql –u root –p “instance-id”

How to find instance-id and instance-ip for EC2 instance?

 Know More

How to increase EBS volume?

Know More

General Documentation

Steps For SnapShot Management

Know More

Steps for Password Management

Know More

Steps for Webmin Password Management

Know More

Steps For Update Management

Know More

Webmin File Transfer Management

Know More



Details

Details

Accessing ((OTRS)) Community Edition

URL: http://instance-public-ipv4/otrs/index.pl

Username: root@localhost

Password: “instance-id”

Accessing phpMyadmin

URL: http://instance-public-ipv4/phpmyadmin

Username: root

Password: “instance-id”

Access Webmin

URL: http://instance-public-ipv4:8000

Username: admin

Password: “instance-id”

Instance Login

  1. Shell/Terminal

    - sudo chmod 400 "yourpemkeyname.pem"

    - ssh -i "yourpemkeyname.pem"ubuntu@yourinstanceip

  2. MySQL Terminal Login

    - mysql –u root –p “instance-id”

How To

How To

How to find instance-id and instance-ip for EC2 instance?

 Know More

How to increase EBS volume?

Know More

Resources

Resources

General Documentation

Steps For SnapShot Management

Know More

Steps for Password Management

Know More

Steps for Webmin Password Management

Know More

Steps For Update Management

Know More

Webmin File Transfer Management

Know More



Need Support for OTRS Stack installation?

Get Support

Applications Installed

Install OTRS Community Edition Solution for workflow automation with IT support and services

((OTRS)) Community Edition
((OTRS)) Community Edition
Php
Php
Phpmyadmin
Phpmyadmin
Webmin
Webmin
MySQL
MySQL
Apache
Apache

Reviews

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Connect

+1 650.451.1499
getstarted@intuz.com

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