AI Automation Built for Imaging and Radiology
Operations
Scheduling throughput, prior authorization, prep compliance, and report turnaround — these are what imaging operations run on.
Our platform automates the administrative work behind all of them so your team keeps volume moving and referring physicians keep sending patients.
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What Gets Automated Across
the Imaging Workflow
Every gap in the schedule, every delayed authorization, every report that takes too long to reach the referring physician — these are the operational failures that cost imaging centers volume and referral relationships. The platform automates the work behind scheduling, authorization, prep, report delivery, and billing so throughput stays high and revenue stays intact.
Patient Scheduling Calls
Patients calling to book their scan, ask about prep requirements, or confirm their appointment are handled by the AI phone agent. Study type, location preference, insurance information, and scheduling preferences are collected and routed to your scheduling team as a complete record. No calls go to voicemail. No scheduling opportunities are missed.
Appointment Reminders & Prep Instruction Delivery
Prep requirements vary by study — fasting for contrast CT, medication holds before certain MRIs, hydration protocols, bowel prep for specific studies. Reminders and study-specific prep instructions are sent to the patient automatically before the appointment. Patients arrive prepared. Slots are not lost because prep wasn’t followed.
Appointment Confirmation & No-Show Prevention
Confirmation responses are captured automatically. Unconfirmed appointments are flagged in advance so your team can fill the modality slot before it is lost. A missed MRI or CT slot cannot be recovered — confirmed appointments protect that revenue.
Authorization Requirement Verification
Authorization requirements vary by payer, plan, and study type. The platform determines whether authorization is needed for each specific combination before scheduling is confirmed — so no study is scanned without required authorization, and no scheduling is held up by an authorization request that was never necessary.
Plus 10 medical imaging automation we offer
Authorization requests are submitted to payer portals with the required clinical documentation. Status is monitored continuously — approvals are captured, pending requests with no response are flagged for follow-up, and denials are surfaced immediately. Nothing submitted goes untracked.
When an authorization is denied, the denial reason is captured and routed immediately to the right staff member with the full clinical context. Peer-to-peer review cases are tracked separately so the appeal window is not missed. Denials are worked, not discovered after the patient has already been scanned.
Orders and referral documents arriving by fax are received, read by AI-powered OCR, and processed automatically. Patient information, ordering physician details, study type, and clinical indication are extracted and entered into your system. Incomplete orders are flagged before they reach scheduling.
Referring physician fax numbers, contact details, and delivery preferences are maintained and applied automatically to every report distribution. Orders from new referring physicians are identified and their details captured for ongoing referral relationship management.
Finalized reports are faxed to the ordering physician automatically upon sign-off — matched to the confirmed delivery details, with a cover sheet generated. No manual pulling, no fax queue, and no delay between report completion and delivery. Referring physicians receive results fast, every time.
Every report transmission is logged — report, physician, time, and confirmed delivery. Failed transmissions are detected immediately and flagged for retry. Referring physicians are not left waiting for results because a fax failed silently.
Insurance is verified for the specific study before the appointment is scheduled — in-network status, deductible and out-of-pocket position, and any plan-level restrictions on the ordered modality. Coverage is confirmed before the patient arrives, not after the claim is denied.
Claim status is checked automatically across payer portals — paid, pending, denied, or requiring additional information. Your billing team has a current view of every outstanding claim without logging into each portal manually.
Denied claims — missing authorization, medical necessity not documented, incorrect modality code, out-of-network — are identified automatically and routed to the right staff member with the denial reason already captured. Nothing sits in a portal unworked.
Every automated action — order processed, authorization submitted, report delivered, claim checked — is logged with a full timestamp and detail record. Operational and compliance documentation is maintained automatically.
See How Imaging Operations Run on the Platform
From referral received to report delivered and claim paid — walk through the full imaging workflow on the platform.
Solving the Operational Challenges
Imaging Centers Face Every Day
Imaging center revenue depends on a full schedule, clean authorizations, and fast report turnaround. Manual processes across any of these create throughput gaps, compliance risk, and referral relationship damage. Our platform addresses each one directly.
Scheduling Calls and Prep Questions Tying Up Front Desk Staff
Modality Slots Lost When Patients Arrive Unprepared for Their Study
Authorization Requirements Missed — Studies Scanned Without Required Auth
Auth Submissions Not Tracked — Delays Discovered Only When Scheduling Is Ready
Peer-to-Peer Review Windows Missed Because Denials Were Not Routed Promptly
No-Shows Filling Modality Slots That Cannot Be Recovered
Inbound Orders Manually Read, Entered, and Routed to Scheduling
Finalized Reports Sitting Until Someone Manually Faxes Them to the Referring Physician
Failed Report Transmissions Not Detected Until the Referring Physician Calls to Follow Up
Insurance Coverage Not Confirmed for the Specific Study Before the Appointment
Claim Status Unknown Until a Denial Arrives or Aging Reports Are Reviewed
Inbound Fax Queue Manually Sorted and Filed to Patient Records
FAQs
We have multiple modalities and multiple locations. Can the platform handle that complexity?
Yes. Configuration is done at the level of modality, location, and payer — so authorization rules, prep instructions, scheduling routing, and report delivery preferences are specific to the combination that applies to each study. A lumbar spine MRI at one location with one payer is handled differently from a contrast CT at another location with a different payer, as it should be.
Our radiologists are particular about how reports go out. Can delivery be configured precisely?
Report delivery is configured per ordering physician — fax number, delivery timing, cover sheet format, and any specific routing preferences. Radiologist sign-off triggers delivery automatically based on those configurations. If a physician’s preferences change or a new referring physician joins the network, delivery configuration is updated accordingly.
Can the platform work with our existing tools and workflows?
Yes. The platform is designed to work alongside your existing systems, not replace them. We integrate with the tools you already use and automate the manual steps in between — so your team’s workflow remains familiar.
Can we add more automation modules later?
Yes. The platform is modular by design. Many clients start with one or two automations, prove the value, and then expand to additional modules over time. New modules can be added without disrupting existing workflows.
How is patient data protected?
Patient data is protected using AES-256 encryption at rest and TLS 1.2+ encryption in transit. Access is controlled through role-based permissions, and all credentials are securely stored. We sign Business Associate Agreements (BAA) with all clients.
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Go deeper
on the platform.
One platform. Multiple automation lanes.
See every module the platform covers — from patient intake and physician orders to billing, compliance, and voice.
Explore the Platform
What the platform delivers in practice.
See what your team feels in week one — and what the numbers look like after six months in production.
See Outcomes
Start with one workflow. Go live in six weeks.
Lane by lane — no big-bang risk, no restarting from scratch. A structured pilot that proves value before full deployment.
See Pilot Plan
